Understand what's covered under our 2-year limited warranty.

If you&#x2019;re the original owner, your GFC product is covered for 2 years against defects in materials, faulty workmanship, and structural failures. We&#x2019;ve got your back when it matters.

What does the GFC warranty cover?

Learn about exclusions and what falls outside of warranty coverage.

We don&#x2019;t cover wear and tear, accidents, unauthorized modifications, weather exposure, or cosmetic blemishes that don&#x2019;t affect performance. If it doesn&#x2019;t impact function, it&#x2019;s probably not covered.

What’s not covered by the warranty?

Understand your responsibilities with warranty repairs.

You are responsible for transportation to and from our shop for warranty service. We do not cover shipping, lodging, or incidental expenses.

Do I have to ship my product for warranty service?

Learn about how we process freight damage

If your GFC product arrived damaged, please submit a Service Request as soon as possible. Include detailed photos of the packaging and the product damage. We&#x2019;ll determine the best course of action, which may include shipping replacements or coordinating local repair work.

What if my product is damaged during shipping?

gofastcampers

Warranty

Can I install replacement parts myself?

Can I still get service if I bought secondhand?

Service

How do I make a warranty claim?

How long does a service/warranty claim take to process?

What happens after I submit a service request?

Who do I contact with questions about my SRF status?

Service Request Form

Can I cancel my camper or RTT order?

What if my camper or RTT arrives damaged?

Can I return accessories or merch?

What can’t be returned?

Returns & Refunds

Do you ship internationally?

What’s the difference between DDP and DDU shipping?

How long does international shipping take?

International Shipping

What upgrades are available for older GFC campers?

Can I install the Pro Lighting Kit myself?

How do I clean and maintain my GFC tent fabric?

Product Features & Upgrades

How do I return a product?

How long does it take to process a return?

Can I exchange for a different item?

Can I cancel an accessory order?

Returns & Exchanges

How long does shipping take?

Where’s my order?

Can I change my shipping address?

What if my order is missing an item?

How does delivery to a partner shop work?

How do I schedule or reschedule my install?

How do I update my vehicle info after ordering?

Can I expedite shipping?

How do I know if my product shipped?

What if I receive the wrong item?

Orders & Shipping

How do I order a camper or RTT?

What’s the difference between V2 and V2 Pro?

General Info & Pre-Sale Questions

Can I use a cab rack with my camper?

Which ladder system is right for me?

How do I install the lighting kit?

Can I install accessories myself?

Can I install GFC products at home?

Product Fitment & Installation

How do I submit a Service Request Form?

Service & Warranty

Will this used GFC unit fit my vehicle?