Find out what happens after we receive your request.

After submitting an SRF, our team logs the request, verifies the unit information, and tags the issue for routing. A technician is assigned based on product and issue type. You&#x2019;ll receive follow-up communication for troubleshooting, clarification, or next steps &#x2014; including repairs, replacements, or install guides. We keep your case updated throughout the process and notify you once a resolution is confirmed or completed.

What happens after I submit a service request?

Your best point of contact for service and warranty support.

If you have questions about your existing Service Request, the best way to get help is to reply directly to your SRF confirmation email. This keeps all communication tied to your case and ensures the Service &amp; Warranty team can provide an accurate, timely response. We don&#x2019;t recommend submitting a new contact form for SRF updates, as it can delay your resolution.

Who do I contact with questions about my SRF status?

Warranty

Service

Business Hours | Monday–Friday | 9-5 MST

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Service Request Form