What happens after I submit a service request?Updated 14 days ago
After submitting an SRF, our team logs the request, verifies the unit information, and tags the issue for routing. A technician is assigned based on product and issue type. You’ll receive follow-up communication for troubleshooting, clarification, or next steps — including repairs, replacements, or install guides. We keep your case updated throughout the process and notify you once a resolution is confirmed or completed.
