Start your warranty process with a Service Request Form.

To start a service or warranty claim, please fill out our <a href="https://airtable.com/appAUDQoxnsli1WKm/shrZfEudMWG3kTQwP" target="_blank" rel="noopener noreferrer">Service Request Form</a>. This allows our team to collect important information such as your unit number, product type, issue description, and photos. Once submitted, our Service &amp; Warranty Coordinator will assess the request and reach out with next steps.

How do I make a warranty claim?

Learn about how long it should take to hear from us.

Most claims are reviewed in 2&#x2013;5 business days. More complex cases may take longer, but we&#x2019;ll keep you updated throughout the process. Once your SRF is submitted, our team will review it and assign a technician for evaluation.&#xA0;

How long does a service/warranty claim take to process?

Find out what happens after we receive your request.

After submitting an SRF, our team logs the request, verifies the unit information, and tags the issue for routing. A technician is assigned based on product and issue type. You&#x2019;ll receive follow-up communication for troubleshooting, clarification, or next steps &#x2014; including repairs, replacements, or install guides. We keep your case updated throughout the process and notify you once a resolution is confirmed or completed.

What happens after I submit a service request?

Your best point of contact for service and warranty support.

If you have questions about your existing Service Request, the best way to get help is to reply directly to your SRF confirmation email. This keeps all communication tied to your case and ensures the Service &amp; Warranty team can provide an accurate, timely response. We don&#x2019;t recommend submitting a new contact form for SRF updates, as it can delay your resolution.

Who do I contact with questions about my SRF status?

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Service Request Form