Start your warranty process with a Service Request Form.

<p>To start a service or warranty claim, please fill out our <a href="https://airtable.com/appAUDQoxnsli1WKm/shrZfEudMWG3kTQwP" target="_blank" rel="noopener noreferrer"><strong>Service Request Form</strong></a>. This allows our team to collect important information such as your unit number, product type, issue description, and photos. Once submitted, our Service &amp; Warranty Coordinator will assess the request and reach out with next steps.</p>

How do I make a warranty claim?

Learn about how long it should take to hear from us.

Most claims are reviewed in 2&#x2013;5 business days. More complex cases may take longer, but we&#x2019;ll keep you updated throughout the process.Once your SRF is submitted, our team will review it and assign a technician for evaluation. We aim to provide an initial response within 2&#x2013;5 business days. More complex claims or those requiring part replacement may take longer to fully resolve. You&apos;ll be kept updated as the claim progresses.

How long does a service/warranty claim take to process?

Find out what happens after we receive your request.

After submitting an SRF, our team logs the request, verifies the unit information, and tags the issue for routing. A technician is assigned based on product and issue type. You&#x2019;ll receive follow-up communication for troubleshooting, clarification, or next steps &#x2014; including repairs, replacements, or install guides. We keep your case updated throughout the process and notify you once a resolution is confirmed or completed.

What happens after I submit a service request?

Your best point of contact for service and warranty support.

If you have questions about your existing Service Request, the best way to get help is to reply directly to your SRF confirmation email. This keeps all communication tied to your case and ensures the Service &amp; Warranty team can provide an accurate, timely response. We don&#x2019;t recommend submitting a new contact form for SRF updates, as it can delay your resolution.

Who do I contact with questions about my SRF status?

gofastcampers

Service Request Form

What does the GFC warranty cover?

What’s not covered by the warranty?

Do I have to ship my product for warranty service?

What if my product is damaged during shipping?

Warranty

Can I install replacement parts myself?

Can I still get service if I bought secondhand?

Service

Can I cancel my camper or RTT order?

What if my camper or RTT arrives damaged?

Can I return accessories or merch?

What can’t be returned?

Returns & Refunds

Do you ship internationally?

What’s the difference between DDP and DDU shipping?

How long does international shipping take?

International Shipping

What upgrades are available for older GFC campers?

Can I install the Pro Lighting Kit myself?

How do I clean and maintain my GFC tent fabric?

Product Features & Upgrades

How do I return a product?

How long does it take to process a return?

Can I exchange for a different item?

Can I cancel an accessory order?

Returns & Exchanges

How long does shipping take?

Where’s my order?

Can I change my shipping address?

What if my order is missing an item?

How does delivery to a partner shop work?

How do I schedule or reschedule my install?

How do I update my vehicle info after ordering?

Can I expedite shipping?

How do I know if my product shipped?

What if I receive the wrong item?

Orders & Shipping

How do I order a camper or RTT?

What’s the difference between V2 and V2 Pro?

General Info & Pre-Sale Questions

Can I use a cab rack with my camper?

Which ladder system is right for me?

How do I install the lighting kit?

Can I install accessories myself?

Can I install GFC products at home?

Product Fitment & Installation

How do I submit a Service Request Form?

Service & Warranty

Will this used GFC unit fit my vehicle?