Step-by-step instructions for initiating a return and what to expect.

To start a return: 1. Email support@gofastcampers.com with your order number and reason for return.2. We&#x2019;ll confirm eligibility and send you a return label.3. Once we receive your item, we&#x2019;ll inspect it and issue a refund if it qualifies. **Note:** Items must be new, unused, and in original packaging. Installed or used items are not eligible.

How do I return a product?

What to expect once you’ve sent your item back.

Once we receive your return, please allow up to 5 business days for inspection and refund processing. Refunds will be issued to your original payment method. You&apos;ll receive confirmation once it&apos;s complete. **Note:** We cannot process refunds for items that don&#x2019;t meet return eligibility.

How long does it take to process a return?

Exchange process and what to do if you ordered the wrong product.

We don&#x2019;t offer direct exchanges. If you ordered the wrong item, please: 1. Submit a return request via support@gofastcampers.com2. Place a new order for the correct product Once we receive your returned item, we&#x2019;ll process a refund per our return policy.

Can I exchange for a different item?

How to request a cancellation and what to expect.

If your order hasn&#x2019;t shipped, email support@gofastcampers.com ASAP to request cancellation. We&#x2019;ll confirm whether the order is eligible and issue a refund to your original payment method. **Note:** Once an order has shipped, it cannot be canceled and would need to be returned after delivery.

Can I cancel an accessory order?

gofastcampers

Need to return something or swap it out? Here’s everything you need to know.

Returns & Exchanges

What does the GFC warranty cover?

What’s not covered by the warranty?

Do I have to ship my product for warranty service?

What if my product is damaged during shipping?

Warranty

Can I install replacement parts myself?

Can I still get service if I bought secondhand?

Service

How do I make a warranty claim?

How long does a service/warranty claim take to process?

What happens after I submit a service request?

Who do I contact with questions about my SRF status?

Service Request Form

Can I cancel my camper or RTT order?

What if my camper or RTT arrives damaged?

Can I return accessories or merch?

What can’t be returned?

Returns & Refunds

Do you ship internationally?

What’s the difference between DDP and DDU shipping?

How long does international shipping take?

International Shipping

What upgrades are available for older GFC campers?

Can I install the Pro Lighting Kit myself?

How do I clean and maintain my GFC tent fabric?

Product Features & Upgrades

How long does shipping take?

Where’s my order?

Can I change my shipping address?

What if my order is missing an item?

How does delivery to a partner shop work?

How do I schedule or reschedule my install?

How do I update my vehicle info after ordering?

Can I expedite shipping?

How do I know if my product shipped?

What if I receive the wrong item?

Orders & Shipping

How do I order a camper or RTT?

What’s the difference between V2 and V2 Pro?

General Info & Pre-Sale Questions

Can I use a cab rack with my camper?

Which ladder system is right for me?

How do I install the lighting kit?

Can I install accessories myself?

Can I install GFC products at home?

Product Fitment & Installation

How do I submit a Service Request Form?

Service & Warranty

Will this used GFC unit fit my vehicle?