How do I return a product?Updated 19 days ago

Return Process

Start by emailing our team: [email protected]. We’ll approve the return and send you instructions.

Heads up:

• Returns sent without approval might not be accepted.
  

• Items must be boxed properly—not just in retail packaging.
  

• We recommend shipping insurance for high-value items.
  

Once approved, we’ll send you a prepaid return label.

• Customer-initiated returns: Shipping cost is deducted from your refund
  

• GFC error (wrong/defective item): We cover the return shipping

Refund Processing

Once your item arrives, we inspect it. If it passes, we will refund your original purchase (minus return shipping if applicable). If it doesn’t qualify, we’ll notify you and give you 10 business days to reclaim the item (shipping at your expense). After that, we discard it.

What Can’t Be Returned

• Items damaged during installation
  

• Used, installed, scratched, or modified parts
  

• Items missing components or not in original packaging
  

• Products not purchased directly from GFC