Learn about cancellation fees for custom GFC builds.

We build every unit to order, which means once your payment clears, we get to work&#x2014;sourcing materials, scheduling production, and locking in your build. We strive to be as flexible as possible, however, once a unit goes into production we&#x2019;ve already allocated materials and human resources, and we can&#x2019;t back out of it.&#xA0;In cases of manufacturing delays exceeding 60 days, customers may cancel for a full refund without penalty.Orders may be canceled within 72 hours of payment with no fee. After that, restocking fees apply.<ul><li dir="ltr" style="text-decoration: none; font-weight: bold;">Cancellation | After Final Invoice Paid:&#xA0;$500 restocking fee </li><li dir="ltr" style="text-decoration: none; font-weight: bold;">Cancellation | After Production Start:&#xA0;$1,000 restocking fee </li><li dir="ltr" style="text-decoration: none; font-weight: bold;">Changing to a Different Product (e.g. Camper &#x2192; RTT):&#xA0;$500 restocking fee </li><li dir="ltr" style="text-decoration: none; font-weight: bold;">Retaining the Sale | Changing Vehicle After Completion:&#xA0;$500 restocking fee</li></ul>These fees cover production scheduling, transaction costs, and the effort required to reroute or reconfigure your build. In short&#x2014;once we start, we&#x2019;re all in.

Can I cancel my camper or RTT order?

Here’s what to do if your product arrives damaged or defective.

Fill out a Service Request Form within 3 days of delivery or install. We&#x2019;ll offer remote repair, in-shop service, partial refund, or a full refund if returned. Return shipping is on you for refunds.

What if my camper or RTT arrives damaged?

gofastcampers

Returns & Refunds

Refunds

How do I order a camper or RTT?

What’s the difference between V2 and V2 Pro?

General Info & Pre-Sale Questions

What upgrades are available for older GFC campers?

How do I clean and maintain my GFC tent fabric?

Product Features & Upgrades

Can I use a cab rack with my camper?

Which ladder system is right for me?

How do I install the lighting kit?

Can I install accessories myself?

Can I install GFC products at home?

Will this used GFC unit fit my vehicle?

Product Fitment & Installation

How long does shipping take?

Where’s my order?

Can I change my shipping address?

What if my order is missing an item?

How does delivery to a partner shop work?

How do I schedule or reschedule my install?

How do I update my vehicle info after ordering?

Can I expedite shipping?

How do I know if my product shipped?

What if I receive the wrong item?

Orders & Shipping

How do I return a product?

How long does it take to process a return?

Can I exchange for a different item?

Can I cancel an accessory order?

Can I return accessories or merch?

What can’t be returned?

Returns & Exchanges

How do I make a warranty claim?

How long does a service/warranty claim take to process?

What happens after I submit a service request?

Who do I contact with questions about my SRF status?

What does the GFC warranty cover?

What’s not covered by the warranty?

Do I have to ship my product for warranty service?

What if my product is damaged during shipping?

Warranty

Can I install replacement parts myself?

Can I still get service if I bought secondhand?

Service

Service & Warranty

Do you ship internationally?

What’s the difference between DDP and DDU shipping?

How long does international shipping take?

International Shipping